TechCentral https://techcentral.co.za Technology News Leader In South Africa Tue, 17 Oct 2023 06:22:44 +0000 en-US hourly 1 https://wordpress.org/?v=6.3.2 TechCentral Technology News Leader In South Africa clean TCS+ | How MiWay uses conversation analytics https://techcentral.co.za/tcs-miway-conversational-analytics-calpr/233401/ Mon, 16 Oct 2023 05:05:02 +0000 https://techcentral.co.za/?p=233401 TCS+ | How MiWay uses conversation analytics nonadult 2023 CallMiner CX Landscape Report highlights growing AI impact on CX https://techcentral.co.za/2023-callminer-cx-landscape-report-calpr/233244/ Thu, 12 Oct 2023 04:44:26 +0000 https://techcentral.co.za/?p=233244 CallMiner named only leader in Conversation Intelligence for Customer Service https://techcentral.co.za/callminer-conversation-intelligence-calpr/230424/ Thu, 24 Aug 2023 04:25:40 +0000 https://techcentral.co.za/?p=230424 5 ways tech companies can use customer insights https://techcentral.co.za/5-ways-tech-companies-can-use-customer-insights-calprom/228473/ Tue, 18 Jul 2023 04:23:14 +0000 https://techcentral.co.za/?p=228473 TCS+ | Data is key to any CX strategy: key insights from CallMiner https://techcentral.co.za/tcs-data-is-key-to-any-cx-strategy-key-insights-from-callminer-calprom/225534/ Fri, 12 May 2023 10:26:59 +0000 https://techcentral.co.za/?p=225534 TCS+ | Data is key to any CX strategy: key insights from CallMiner nonadult How conversation and speech analytics can achieve enterprise-wide benefits https://techcentral.co.za/how-conversation-and-speech-analytics-can-achieve-enterprise-wide-benefits-calprom/225373/ Tue, 09 May 2023 04:11:15 +0000 https://techcentral.co.za/?p=225373 Four need-to-know CX trends for financial services firms in 2023 https://techcentral.co.za/four-need-to-know-cx-trends-for-financial-services-firms-in-2023-calprom/223353/ Wed, 15 Mar 2023 04:22:03 +0000 https://techcentral.co.za/?p=223353 What is omnichannel customer experience analytics, and how should you use it? 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